How To Get Refund on Etsy | 1-833-200-4456 | Etsy Customer Service
Both shoppers and retailers want to recognize Etsy refund policy if they desire to avoid disagreeable surprises. Yet the system is immensely complicated, filled with one what-if after another. Who needs to spend hours analyzing through each and every detail?
We decided to spend the time reading how Etsy refunds work so you don’t have to. Here’s the short version:
How Big Are Etsy Refunds on Returns?
You can nearly usually get a correct refund on an item you return to Etsy. However, returns are difficult earlier than we even get into the refund process. I advise analyzing our Etsy return policy article first.
Returned on Time and As Received
Good news: You will normally get a full refund for items returned on time and in their authentic circumstance (as in, you did not open the box).
Bad news: You may also need to pay the return shipping, maybe alongside a restocking price and taxes.
“Etsy Return Policy Explained” covers how long you have to return an object to Etsy—usually 30 days.
Returned Late and As Received
It’s no longer always the quit of the world if you’ve long gone previous the return window. If the object is still in precisely the situation you acquired it, you might also be capable to return it for 80% of the price.
Returned Opened
Physical copies of movies and music (such as documents or DVDs) can be back for a 50% refund. When you add in the cost of the shipping, restocking, and so on, this refund can be too small to be really worth it. The lesson: don’t strive to use Etsy like it is Netflix in 1997. We have streaming now.
If you open software or a video game, you will get no refund at all, even if you return it. Make certain you take a look at these system requirements first!
For insurance policies on other opened items, see our Etsy returns article.
Returned Damaged or Used
Etsy will supply you with a full refund if they are at fault for any damage to an item. If you’re at fault, though, then you’ll get no extra than 50% of what you paid, and frequently less. This applies to whatever that you’ve in reality used or that has lost parts.
For more information, see Etsy’s About Refunds page.
How Do Third-Party Seller Refunds on Returns Work?
If the object you sold came from a third-party seller as an alternative than Etsy itself, then the seller will have to supply at least as suitable a refund as Etsy would. However, they can figure out to provide better return coverage than Etsy’s if they want.
Always contact your vendor first. They can also determine to give you a full refund barring requiring a return or in any other case makes the method simpler for you.
Note to sellers: Providing a satisfying refund coverage is an excellent way to get a superb Etsy seller rating. Having simple policies will also reduce the time you spend on consumer carrier nearly as successfully as integrating Etsy with an expert helpdesk.
When Will I Get My Refund?
You have to wait through three steps before you'll see your cashback: shipping, Etsy processing, and price processing.
1. Shipping
Etsy normally does not start processing the refund on a return until they have acquired the item. How lengthy that takes will rely on shipping. In most cases, they should acquire your object inside 2 weeks.
Exception: Instant Refunds
Some gadgets qualify for instant refunds. These refunds can be provided as present card stability immediately. Alternatively, if you used a credit card, you can get the quantity again on your card in three to 5 days, barring ready for the item to get again to Etsy first.
2. Etsy Processing
Once Etsy receives your return, it typically takes them three to 5 business days to method the return and provokes a refund.
3. Payment Processing
You may now not get the money as quickly as Etsy sends out the refund. Your financial group (such as your savings card provider or bank) may additionally take its candy time registering the cash as returned.
Credit Cards
If you made your buy the usage of a deposit card, it can take between 3 and 5 enterprise days for your card provider to manner your refund and display it on your account. That is until you used a pre-paid savings card. It can take up to 30 days to get your money returned on one of those!
Gift Cards
Etsy gift card refunds are instant and provided as a present card balance.
Combined Credit Card and Gift Card Payment
If you made the fee partly with a savings card and partly with a present card, you can have it all refunded right away as a gift card balance.
Alternatively, you can cut up the refund. The unique present card quantity then gets refunded at once as a present card balance. The quantity you paid with the savings card must show up on your card account in 3 to 5 business days.
Checking Accounts and Debit Cards
It can take up to 10 business days for your bank to procedure a checking account or debit card refund.
Reward Points
If you use Etsy's Shop with Points program to make purchases with points from your savings card or any other reward program, the refund will be furnished as the identical sort of reward points. It takes up to 5 business days for the factors to grow to be available.
So, How Long Do I Have to Wait?
Combining a minimal of 2 days of transport with the processing times for Etsy and your monetary institution, here’s how long it may want to take you to get a refund from the time your return enters the mail machine to the time the money seems again in your account:
Instant refund (bypass wait for return transport and Etsy processing):
Gift card: zero calendar days.
Credit card: 3–5 calendar days.
Standard refund:
Gift card: 5–21 calendar days.
Reward points: 5–28 calendar days.
Credit card or gift/credit combination: 8–28 calendar days.
Checking account or debit card: 5–35 calendar days.
Pre-paid credit card: 5–51 calendar days.
How Will I Get My Money Back?
You can nearly always have the cash despatched lower back to the method you used to make your purchase. You can also choose to have it credited to an Etsy present card in many cases. In fact, Etsy will often default to presenting the refund as a gift card, so be certain to alternate this if it’s now not what you want.
What If the Seller Makes a Mistake—or I Do?
In addition to refunding returns, a vendor may additionally cancel an order and refund you immediately. Here are a few conditions in which that may additionally happen:
The object you ordered is out of inventory or them in any other case can’t ship it to you.
You request that the vendor cancel an order before they ship it.
You enter an invalid address.
What If the Seller Really Screws Up?
This third-party seller sent solely one of the two items I ordered, however, gave me a full refund for the lacking object when I contacted them.
What if the seller makes a mistake and your order arrives broken or incorporates the wrong item? What if they never even ship it to you or lie about its condition? What if you ship the item back and they in no way give you your refund?
Don’t sweat it. In these cases, you’re included beneath the Etsy A-to-z Guarantee.
If you come upon any problems like these with something eligible for Etsy, then their customer service crew will take care of your situation directly. This is because they had been in charge of transport and returns. My personal experience has been that Etsy handles these conditions extraordinarily properly and you have to have no trouble getting your cashback.
In order to file an A-to-z Guarantee claim against a third-party seller, you should first contact them and supply them a threat to redeem themselves. You can then file the claim if they don’t respond to you within 2 days or they refuse to clear up the problem.
Learn how to file an A-to-z Guarantee claim here.
Summary
Etsy refund policy has masses of the great print and can be hard to absolutely recognize if you’re no longer a lawyer. However, the great majority of transactions will observe the policies mentioned here. Only request refunds when it’s lifelike to do so and you have to in no way have any trouble getting your cashback.
